Trusted AI in Customer Experience:

CXO Discussions

Join a closed-door discussion with senior CX leaders to explore how trusted AI can transform customer engagement by establishing clear guardrails for autonomous action, seamlessly escalating complex interactions, and striking the perfect balance between AI automation and human judgment when it matters most.

AI That Thinks, Acts and Knows Its Boundaries

How can organisations safely scale AI from answering questions to taking action, while establishing the governance, accountability and guardrails needed to define when AI can act autonomously and when human judgement must take over?

Navigating the Unexpected: Accountability and Human Intervention in AI

As AI takes on greater responsibility across customer interactions, how are organisations preparing for unintended outcomes? Where should escalation, human intervention and accountability come into play, and what can organisations learn from one another's approaches?

Adaptive Experiences with Humans at the Moments That Matter

How can AI agents and employees work seamlessly across voice and digital channels to deliver continuous, personalised journeys, with intelligent escalation, clear intervention thresholds and human accountability for complex or sensitive decisions?

Venue

St Regis, Singapore

29 Tanglin Rd, Singapore 247911

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